Does SimpliSafe connect to police? – killerinsideme.com (2024)

Summary:

This article discusses the effectiveness of SimpliSafe’s home security system in high-crime areas. It addresses the question of whether SimpliSafe calls the police and explains that they will call the police if the alarm is triggered and the homeowner is using a paid monitoring plan. However, there are certain conditions and limitations to consider.

• Do Police Respond to Home Alarms?
• The article explains that not all burglars are deterred by home security systems. It states that self-monitored systems rely on homeowners or passersby to inform the police when an alarm is triggered. Professionally monitored systems have better chances of police response, but it can still vary depending on the circ*mstances and the police department’s policies.
• Does SimpliSafe Always Call the Police?
• SimpliSafe does not immediately call the police when an alarm goes off. The homeowner has a 30-second entry delay to deactivate the alarm using their PIN. If the alarm is not turned off within this time, the monitoring team will attempt to contact the homeowner and provide a chance to cancel the alarm. If it is a true emergency or the team cannot reach the homeowner, they will call the police.
• How Quickly Will SimpliSafe Call the Police?
• The article does not provide specific information on the exact response time of SimpliSafe in calling the police. It suggests that the protocol and response time may vary. Readers are encouraged to contact SimpliSafe for more information on response times.

Questions:

1. Does SimpliSafe call the police immediately when an alarm goes off?

No, SimpliSafe does not immediately call the police when an alarm goes off. There is a 30-second entry delay for the homeowner to deactivate the alarm using their PIN. The monitoring team will attempt to contact the homeowner before calling the police.

2. How can the homeowner cancel the alarm and prevent the dispatch of police?

The homeowner can cancel the alarm and prevent the dispatch of police by providing a previously agreed-on “safe word” to the monitoring team.

3. What happens if the alarm is triggered during SimpliSafe’s Practice Mode?

If the alarm is triggered during SimpliSafe’s Practice Mode, they will not call the homeowner or the police. SimpliSafe allows homeowners to have stress-free time to install, test, and learn how the security system works without causing multiple back-and-forths with the monitoring team.

4. If SimpliSafe’s number is blacklisted on the homeowner’s phone, will they still receive a call?

If SimpliSafe’s number is blacklisted on the homeowner’s phone or if their telecommunications provider has implemented security features to prevent automated robocalls, the homeowner may not receive SimpliSafe’s call.

5. What numbers does SimpliSafe call from?

SimpliSafe may call from either 1-855-693-4911 or 1-800-633-2677. It is recommended to whitelist both numbers to ensure receiving their calls.

6. Are all triggered alarms considered proof of a crime by the police?

No, triggered alarms are not automatically considered proof of a crime by the police. Some police departments may require additional evidence, such as audio or video recordings, to respond promptly.

7. What percentage of triggered alarms do police respond to?

The article mentions that in big cities, the police may not respond or guarantee a response to a high percentage of triggered alarms. This percentage is around 30%, but it can reach upwards of 70% for cities with a population over 1,000,000. Response rates can vary depending on false alarm rates and other factors.

8. How can homeowners ensure a faster and higher response rate from the police?

Confirmed alarms by reputable security companies usually have faster and higher response rates by the police. Homeowners may benefit from choosing a professionally monitored home security system.

9. Should homeowners check with their local police department regarding alarm procedures?

Yes, it is recommended for homeowners to check with their local police department and inquire about their procedures when a home alarm is triggered. Procedures can vary depending on the area and department.

10. What is the purpose of SimpliSafe’s Practice Mode?

SimpliSafe’s Practice Mode is designed to allow homeowners stress-free time to install, test, and learn how the security system works without causing unnecessary interactions with the monitoring team. During this mode, they will not call the homeowner or dispatch the police if the alarm is triggered.

As we grow, so does our ability to serve you:

Does SimpliSafe Call The Police?

A home security system like SimpliSafe is only as good as to the extent it can protect your home. This is inherently connected to how emergencies are dealt with, including how and when authorities are notified.

In the case of an emergency, you want to be sure that the appropriate authorities are notified and that they will respond on time—especially when it comes to emergencies involving the police.

Does SimpliSafe call the police? SimpliSafe will call the police after the alarm has been triggered and if the homeowner is using one of SimpliSafe’s paid monitoring plans. If the alarm is deactivated within 30 seconds by the homeowner either by using their PIN or informing SimpliSafe staff, SimpliSafe will not call the police.

That would be the short and sweet answer. However, there are a few caveats that people should be aware of when dealing with home security systems like SimpliSafe when it comes to police dispatch.

Contents show

Do Police Respond to Home Alarms?

Experts agree that a home security system is an excellent crime deterrent. However, not all burglars will care whether a home has a security system or not.

So one question needs to be answered, which is, do police actually respond to home alarms?

The police will not automatically be informed if a self-monitored home security system has been triggered. The alarm siren can attract a lot of attention, including that of a police officer that may happen to be in the same area. However, the responsibility lies entirely in the hands of the homeowner or the passersby to inform the police.

Professionally monitored home security systems are different. Since a security team monitors the system, they can inform the police of an alarm event, which means the police can respond promptly.

However, even in these cases, the police may not respond very quickly or at all in some instances.

The problem lies in the high rates of false alarms, and some police departments may require proof that there is a crime in progress. (This can be either audio or video recording, for example.) A triggered alarm is usually not considered proof of a crime.

According to this study, the police may not respond or will not guarantee a response to a high percentage of the triggered alarm in the big cities. This percentage is around 30% but can reach upwards of 70% for cities with a population of over 1,000,000.

Conversely, confirmed alarms by reputable security companies usually have faster and higher response rates by the police.

It is recommended to check with your local police department and enquire about their procedures when a home alarm is triggered. These procedures can vary a lot depending on where you live.

Does SimpliSafe Always Call the Police?

SimpliSafe will not immediately call the police if an alarm goes off. When an alarm goes off, the SimpliSafe monitoring team receives a notification. Their professional monitoring team works 24/7, so it does not matter if it is day or night.

After an alarm has been triggered, there is a 30-second entry delay during which the homeowner can deactivate the alarm using their PIN. If the alarm gets deactivated by the homeowner during these 30 seconds, no police will be dispatched.

However, if the alarm is not turned off within 30 seconds, the monitoring team will receive the notification and attempt to contact the homeowner.

The homeowner then can cancel the alarm and prevent police from being dispatched by providing a previously agreed-on “safe word”.

In any case, if it is a true emergency or the monitoring team cannot reach the homeowner, they will call the police and have a unit dispatched to the address. (Typically, SimpliSafe will try contacting only the primary account number, but they can also try calling some of the provided emergency contacts.)

In certain cases, SimpliSafe may not call the homeowner after an alarm has been triggered.

For example, if an alarm has been triggered during the Practice Mode, SimpliSafe will not call you. The Practice Mode lasts 72 hours after the first activation of your SimpliSafe security system.

SimpliSafe will still receive the notification, however, they will not act on it. This is done to allow homeowners to have some stress-free time where they can install, test, and learn how the security system works without causing multiple back and forths between the homeowner and the monitoring team.

The Practice Mode should not be confused with the Test Mode, which is a user-initiated mode. That being said, if an alarm were to be triggered while the system is in Test Mode, SimpliSafe may call the police.

In certain instances, you may also not receive SimpliSafe’s call. This can happen if their number is blacklisted on your phone or your telecommunications provider has implemented different security features connected to preventing automated robocalls.

In the case of a triggered alarm, SimpliSafe may call you from 1-855-693-4911 or 1-800-633-2677. The first number is the new number SimpliSafe calls from, while the second one is the old number they used to call from. It is recommended to whitelist both numbers.

How Quickly Will SimpliSafe Call the Police?

Now that you know the typical protocol and how it works, you may be wondering how long, generally, will it take for SimpliSafe to call the police.

The actual response time will vary somewhat depending on a number of different reasons.

However, how quickly SimpliSafe will call the police will depend on a few main factors:

• The entry delay
• The time needed for the monitoring center to be notified
• The time needed to contact the homeowner.

The entry delay for SimpliSafe systems is about 30 seconds. If the alarm is not deactivated during the first 30 seconds, then the monitoring team will be notified, which can take on average about 15 seconds. At this point, the security team will try reaching the homeowner by calling them usually between 2 and 4 times if they are not picking up.

The average length to pick up a phone is no more than a minute or so. So if the homeowner does not pick up their phone, we are looking at an additional 2 to 3 minutes delay after the alarm has been triggered.

This means that between 45 seconds to 5 minutes may pass before SimpliSafe calls the police after an alarm has been triggered.

On top of that, the police will also need some time to respond, which can vary a lot. Typically it is about 10 minutes on average for verified alarms.

However, for unverified home alarms, the response times can be significantly slower, sometimes up to 120 minutes. In addition, some police departments may not even respond to automated and unverified home alarms.

Do All SimpliSafe Monitoring Plans Come With a Police Dispatch?

SimpliSafe offers a few different monitoring plans that customers can choose from. Since SimpliSafe aims to offer more customizability and freedom to their customers, they work a little differently.

Currently, there are four different ways you can have your SimpliSafe home security system work. These are:

• Self-monitoring plan (no monitoring plan)
• Standard monitoring plan
• Interactive monitoring plan
• Video camera(s) subscription

With the self-monitoring plan, you do not pay any monthly fees. With this plan, the owner is keeping track of their security system. In other words, the security system is not connected to the SimpliSafe monitoring center, and they will not be notified in any way if an alarm goes off.

The standard monitoring plan offers all the features the self-monitoring plan does. However, now the system is connected to a monitoring center that will be notified in the case of an emergency. They can call the police if necessary. (This also includes fire and medical dispatch.)

The interactive monitoring plan builds on top of the standard monitoring plan offering better integration with other devices and more features and capabilities.

The camera subscription is exactly what it sounds like—it is ideal for people who want to use only cameras and don’t need other security devices or sensors. The camera subscription comes with a priority police dispatch if needed.

All SimpliSafe paid plans offer police dispatch. In other words, SimpliSafe will call the police when needed if owners are subscribed to the standard and the interactive monitoring plans or have an active camera subscription.

The only instance when SimpliSafe will not call the police is if the owner is using the self-monitoring plan, in other words, not using any monitoring plan at all.

Do You Need an Alarm Permit For Your SimpliSafe System?

Homeowners should keep in mind that local governments may require them to have an alarm permit if they intend to use professionally monitored home security systems.

Alarm permits are required due to the otherwise high number of false alarms. False alarms are not just causing higher expenses to police departments but can also be a safety and security hazard, causing a distraction to police officers while there may be a more serious emergency happening somewhere else.

In certain cases, your local police department may require your alarm permit registration number before dispatch.

Check your local laws and regulations. Some places may require different permits for police and fire alarms or yearly renewal.

Not having an alarm permit is usually considered a misdemeanor, and homeowners may be subjected to hefty fines or even serving jail time. That being said, even homeowners who have acquired an alarm permit can be fined for false alarms.

Conclusion: Does SimpliSafe Call The Police?

We hope that you’ve enjoyed our article on does SimpliSafe call the police? We certainly did. Hopefully, it will give you more insight into how these home and security systems work, and how to use them.

Also, congratulations on joining our growing community of security experts. If you have any questions or additional insights, please feel free to leave comments below.

Be sure to read our related articles about SimpliSafe:

SimpliSafe’s $230 home security system has made living in a high-crime area less stressful for my family

Email icon An envelope. It indicates the ability to send an email.

Share icon An curved arrow pointing right.

Twitter icon A stylized bird with an open mouth, tweeting.

Twitter LinkedIn icon The word “in”.

LinkedIn Fliboard icon A stylized letter F.

Flipboard Facebook Icon The letter F.

Facebook Email icon An envelope. It indicates the ability to send an email.

Email Link icon An image of a chain link. It symobilizes a website link url.

Redeem now

• According to the FBI, property crimes rates have steadily decreased over the last 15 years, but burglaries still account for more than $15 billion in losses per year.
• A good home security system will not stop a determined burglar, but it does an excellent job of scaring away the vast majority of thieves.
• SimpliSafe is considered one of the best home security systems by experts and buyers alike. Many reviews highlight its easy installation, endless customization options, and 24/7 professional monitoring.
• Starting at $221 on SimpliSafe for the home protection system plus $14.99 per month for monitoring and police dispatch, SimpliSafe is relatively inexpensive and doesn’t require you to sign a contract.
• Based on my experience, the third-generation of SimpliSafe’s wireless home security system is everything it claims to be. I strongly recommend it for monitoring your home.

Sign up for our newsletter to get honest reviews on top products & services — delivered weekly to your inbox.

Loading Something is loading.

Thanks for signing up!

Access your favorite topics in a personalized feed while you’re on the go. download the app

I live in Lansing, Michigan. My city has some of the highest violent and property crime rates in the United States. And, my neighborhood is among the worst in town. All of my neighbors have a story or three of someone breaking into their house and stealing whatever valuables they could grab quickly. In fact, a neighbor tells me that before I moved in, there were several burglaries in my house.

So, when I came to town five months ago, I knew I’d need to take some protective measures to scare off ne’er-do-wells. Fortunately, SimpliSafe was game to send me a review unit of their all-new third-generation home security system to test out. Below are my experiences with it.

My first experiences with SimpliSafe

SimpliSafe’s system uses Wi-Fi and cellular connections to send alerts. Each of the devices is also powered by batteries. This means that if the power is knocked out or your landline is cut, the monitoring stations will still get your signal. They have even made the keypad and base station “smash safe.”

The review set included 10 pieces of security equipment:

• Base station — This is the brains of the operation. It also features the on-location siren that will hopefully chase off intruders. The base station communicates with all of the sensors, your smartphone, and the professional monitoring. SimpliSafe recommends installing this in a central spot in your home.
• Keypad — The keypad is installed next to your main entrance so you can easily enter your PIN to turn it off when you get home. It also tells you if the alarm has been triggered and if there are any software updates.
• Entry sensors (3) — These two-piece units go on doors and windows. They let you know when a potential point of entry is opened or closed.
• Motion sensor — This uses infrared technology to tell if someone enters a room.
• Glassbreak sensor — Installed on a wall or shelf within 30 feet of windows that are most likely to be broken into, the glassbreak sensor is triggered when it “hears” the specific frequency of glass breaking.
• Panic button — I put this by my bed — you just push it if there is a threat that the other sensors didn’t pick up.
• Freeze sensor — This sensor monitors the temperature in your house and sends an alert if it gets too cold or too hot.
• Water sensor — If your basem*nt is flooding, you want to know right away. The water sensor will alert you.

Installation of these units took a total of 45 minutes. This included reading the manual, installing the app, installing the sensors, and testing. There were no tools needed. All of the devices have adhesives on them that make it easy to stick them to the walls. They also come with screws if you want to mount them that way.

How SimpliSafe performed

With SimpliSafe, you can self-monitor or pay $14.99 per month (no contract required) for 24/7 professional monitoring. If you choose to self-monitor, the onus is on you to assess the threat and contact the police when you receive an alert. Self-monitoring fails when you are in a compromised position and cannot contact the police.

With SimpliSafe’s professional monitoring and police dispatch, they call you when the alarm is triggered. If you don’t answer, they contact the backup number. If the secondary contact doesn’t answer, then a SimpliSafe representative calls 911. Because of false alarms tying up police resources, different municipalities have different processes for these calls. For instance, in order for a third-party to contact police on your behalf, some cities require you to register your security system and also provide some sort of audio or video proof of a crime in progress.

I set off the alarm a couple of times. Within about 10 minutes of leaving the house after first arming the system, I got a call from SimpliSafe asking if I had an emergency event because the motion sensor had been triggered by my dog. I gave the representative my safe word, and there was no need for a police dispatch.

The setup guide directs you on how to place the motion sensor if you have cats or dogs but not both. I have two cats and a dog. I emailed SimpliSafe’s customer service on a Sunday evening for help on the correct placement of the motion sensor, and they got back to me the next morning. The service rep recommended installing the motion sensor upside down about four feet above the floor. This is because the sensor doesn’t monitor upwards. So, people four feet tall and taller will set it off. Four-legged creatures will not. Once I resolved this, I didn’t have any other false alarms from the motion sensor.

The app is incredibly easy to use and makes it effortless to customize your experience. You can choose to get push notifications, SMS texts, or emails when any of your sensors are triggered. There is also an option to instantly sound the alarm. I set this up for when the glassbreak sensor is triggered.

Some concerns about the home security system

At 95 decibels, the alarm is quite loud, but it may not reach all parts of your home. SimpliSafe instructs you to install the base station in a central location in your home. At first, we figured that would be the second floor of our three-story home. But, from the first floor, where intruders will likely enter, the sound of the siren was not as intense as we would have liked. So, we moved the siren to the first floor. It would be nice if SimpliSafe offered a few sirens throughout the home. For $60, SimpliSafe offer an extra-loud 105-decibel siren that can be used inside the home or outside to alert neighbors.

I wanted to keep the key fob on my keychain for easy access, but I accidentally armed the system while it was in my pocket. At the time, I was next door talking to my neighbor and didn’t have my phone on me. I faintly heard an alarm-like sound, but I assumed it was coming from elsewhere. Well, it turns out it was our system and my wife got a call from the SimpliSafe rep. Now, I just keep the key fob next to my bed to arm the system when I go to bed. I use the keypad when leaving the house.

Lastly, there’s a reported hack that can disarm the second-generation SimpliSafe system. The signals for the new third-gen system are encrypted and should protect against this hack. If you are concerned about this, I recommend not advertising that you are using a SimpliSafe system. Instead, consider purchasing generic signs off Amazon or elsewhere. Either way, it’s important that you advertise that you have a security system. That should be enough to deter most scofflaws.

The bottom line

Even the best security system won’t stop a determined burglar. But, when it comes to opportunistic crimes, a security system should be enough to ward off most criminals. In the five months we’ve lived here, we haven’t had any security issues. And, my wife and I sleep easier at night knowing that our home is being monitored 24/7.

Based on my experience, the third-generation of SimpliSafe’s wireless home security system is everything it claims to be. I strongly recommend it for safeguarding your home.

Buy The Essentials 6-piece SimpliSafe Wireless Home Security System for $221 on SimpliSafe

Buy the SimpliSafe Wireless Home Security System starting at $249.99 on Amazon

Update 10/30/18: After this review was published, SimpliSafe contacted us to let us know about their video alarm verification. If you have the SimpliSafe Camera, the monitoring center will receive a short clip of what triggered the alarm and use it to verify the alarm for the police. They never have access to your camera so your privacy is protected. SimpliSafe says this reduces false alarms and often leads to faster dispatch and higher arrest rates.

Home Security

Safeguard your home with a state of the art home security system

Protect your residence and family from break-ins, burglaries and more with Progressive Home Security by SimpliSafe. SimpliSafe features professional monitoring with easy installation and no long-term contracts. With intuitive products that can be easily installed in thirty minutes or less without drilling holes and running wires, SimpliSafe is far more cost-effective than technician-installed security systems.

How does SimpliSafe’s home security system work?

SimpliSafe home monitoring is 100% wireless and powerfully engineered to detect trouble and send instant alerts regarding any suspicious activity. If an alarm at your residence is triggered, your monitoring system notifies the monitoring center and calls the number you have on file. You’ll be asked to provide your “safe word,” which confirms the emergency, and then the police are notified and dispatched to your home.

SimpliSafe’s home monitoring system also enables you to:

• Receive alerts on your smart phone so you can immediately act
• See what’s happening at your home anytime, in HD, from any device
• Record anytime at the push of a button
• Download and share clips recorded from your security camera
• Control door locks while you’re away from home
• Arm your system with Amazon Alexa or Google Assistant

Keep in mind, SimpliSafe’s home monitoring service is optional, and not included in every plan. If you don’t want to pay for monitoring, your SimpliSafe plan can still function as a burglar deterrent with a local alarm. You can browse plans online or create your own wireless home security system in minutes. You’ll be able to customize a plan that best fits your budget and protects your home, whether you have a single entrance or multiple windows and doors.

Added benefits of home security

Home alarm systems can accomplish more than just the obvious goals of deterring crime and protecting valuables:

Peace of mind: Perhaps nothing is more valuable than knowing you and your family are prepared and protected in the event of an intrusion.

Fire protection: SimpliSafe’s home alarm (smoke detector) will sound when a fire is detected, and your monitoring system will call the fire department.

Water damage prevention: SimpliSafe’s water sensor protects against costly leaks or floods by warning you the second your home is at risk for water damage.

Lower home insurance rates: Many home insurers include a discount if you have a home security system in place.

Criminals captured: Visual verification using SimpliSafe’s monitoring helps police catch criminals, making your neighborhood safer for everyone.

Types of home security tools

Security camera

SimpliSafe’s camera, called the SimpliCam, captures crystal-clear video evidence that you can easily stream for free or share with neighbors and police. You’re able to view footage from your smartphone, laptop or tablet with a plan that includes monitoring.

Sensors

SimpliSafe offers various types of sensors, which are often the anchor of any security system. Some sensors are uniquely built to detect heat signatures of humans, and not false alarms like swaying branches or animals.

Burglary sensors

• Entry sensor: Protects any window or door, which is usually where burglars enter. Best for rooms with less than three windows.
• Motion sensor (motion detector): Covers the entire room or hallway. Ideal for rooms with three or more windows.
• Glassbreak sensor: Specially calibrated to pick up the sound of smashed windows; perfect for a room with sliding doors and multiple windows.
• Panic button: Press this to trigger your alarm if you’re at home and in danger—police will be dispatched.

Hazard sensors

• Smoke detector: Triggers a loud siren when smoke is sensed; should be placed in every bedroom.
• Carbon monoxide detector: Essential for detecting deadly gasses that you can’t smell; should be placed on every floor.
• Temperature sensor: Senses coolness, so you can avoid freezing pipes that may burst.
• Water sensor: Triggers an alarm when water is detected from your water heater or other household appliance.

Alarm

If your plan includes monitoring, SimpliSafe uses video-verified alarms, which, when triggered, save a recorded clip of the intruder and alerts police.

100% WHOLESALE MONITORING

Choose a monitoring company that doesn’t compete with you.

Unlike other companies, COPS Monitoring does not sell, install, service, or own any retail accounts, which means our success Is dependent upon your success.

HIGHLY-TRAINED PROFESSIONAL DISPATCHERS

DISCOVER THE DIFFERENCE

More than 45 years of monitoring experience supported by Industrial Psychology help to ensure only the best people are permitted to be the human lifeline to your customers and uphold your hard-earned reputation.

DISCOVER THE
DIFFERENCE FUTURE-READY TECHNOLOGY PLATFORM COPS is the only wholesale monitoring company with its own proprietary dealer access, API, and UL listed monitoring platform. Because we develop and maintain Generations ourselves, we are able to easily accommodate the next generation of emerging technologies and quickly tailor our monitoring systems and full-featured API to satisfy the the needs of our unique dealer base and their customers. DISCOVER THE DIFFERENCE

Home

The Leader in Professional Monitoring

[echo-content-down-arrow size=”80″ type=”epda-icon-arrow-circle” animation_type=”fade_down” color=”d3d3d3″ duration_time=”10000″ bouncing_speed=”2000″ move_to=”landing” scrolling=”true” disable_bouncing=”false” disable_duration=”false” ]

COPS Monitoring is North America’s leading provider of professional monitoring services. Our mission is to always be there when it counts for our dealers and their customers with the best trained personnel and best technology available. Discover for yourself why thousands of dealers of all sizes trust COPS to safeguard millions of their customers and about $1.5 billion in annual retail revenues.

MILLIONS

100%

45

Years of Experience

18.7

Avg Seconds Priority Alarm Response

3

Networked Monitoring Stations

MILLIONS

100%

45

Years of Experience

18.7

Avg Seconds Priority Alarm Response

4

Networked Monitoring Stations

1

CLICK HERE TO DISCOVER WHAT’S BEHIND THESE IMPORTANT STATISTICS & HOW THEY CAN HAVE AN IMPACT ON YOUR BUSINESS

MILLIONS+ MONITORED ACCOUNTS

As we grow, so does our ability to serve you:

• As the largest professional wholesale monitoring company in the industry, COPS has both the experience and resources to represent your company with world-class monitoring for all types of dealers, subscribers, alarm equipment, and situations.
• Our regional monitoring station approach allows us to maintain our unique and closely guarded culture and tight-knit team atmosphere so we can continue to deliver the personable “hometown” service that is usually the hallmark of much smaller companies. [ VIDEO ]

100% WHOLESALE MONITORING

At COPS we do not sell, install, own accounts or compete with your business in any way which means 100% of our success is dependent on your success. Why is this important? Because other companies that offer wholesale alarm monitoring to supplement their retail alarm business not only have part-time focus on supporting their dealers, they may actually be directly competing with you for customers and revenue. COPS is laser-focused on one thing: providing the best professional monitoring to your customers and support for your business.

45 YEARS OF EXPERIENCE

Since 1978 COPS has built its reputation on helping independent alarm dealers become more successful by providing the best alarm monitoring possible, together with tools and value-added services that help you run your business at every stage of your growth.

18.7 SECONDS AVERAGE 12 MONTH RESPONSE TIME

Alarms are handled by the first available dispatcher in all of our locations, which means COPS’ 18.7 seconds average response time to 5 million priority alarm signals is consistently among the fastest and most reliable in the industry. Our unique load sharing monitoring stations and distributed staffing models often improve response times during local conditions such as blizzards, hurricanes and other situations that typically cripple other monitoring companies.

3 NETWORKED MONITORING STATIONS

COPS has a network of hot redundant (staffed 24 Hours) and real-time load sharing monitoring stations in the industry. Our strategically located geo-diverse locations and distributed staffing model is designed to ensure our dealers and their customers will receive fast, professional monitoring even under the worst conditions. [ WATCH HOW IT WORKS ]

#1 RANKED PROFESSIONAL MONITORING COMPANY

COPS Monitoring is the largest professional monitoring company in the United States. We have been named Monitoring Station of the year by The Monitoring Association. COPS has also been voted #1 in both Quality of Technology and Monitoring Services in an independent poll conducted by a leading industry trade publication.

[expand title=”CLICK HERE TO DISCOVER WHAT’S BEHIND THESE IMPORTANT STATISTICS & HOW THEY CAN HAVE AN IMPACT ON YOUR BUSINESS” >

MILLIONS+ MONITORED ACCOUNTS

As we grow, so does our ability to serve you:

• As the largest professional wholesale monitoring company in the industry, COPS has both the experience and resources to represent your company with world-class monitoring for all types of dealers, subscribers, alarm equipment, and situations.
• Our regional monitoring station approach allows us to maintain our unique and closely guarded culture and tight-knit team atmosphere so we can continue to deliver the personable “hometown” service that is usually the hallmark of much smaller companies. [ VIDEO ]

100% WHOLESALE MONITORING

At COPS we do not sell, install, own accounts or compete with your business in any way which means 100% of our success is dependent on your success. Why is this important? Because other companies that offer wholesale alarm monitoring to supplement their retail alarm business not only have part-time focus on supporting their dealers, they may actually be directly competing with you for customers and revenue. COPS is laser-focused on one thing: providing the best professional monitoring to your customers and support for your business.

45 YEARS OF EXPERIENCE

Since 1978 COPS has built its reputation on helping independent alarm dealers become more successful by providing the best alarm monitoring possible, together with tools and value-added services that help you run your business at every stage of your growth.

18.7 SECONDS AVERAGE 12 MONTH RESPONSE TIME

Alarms are handled by the first available dispatcher in all of our locations, which means COPS’ 18.7 seconds average response time to 5 million priority alarm signals is consistently among the fastest and most reliable in the industry. Our unique load sharing monitoring stations and distributed staffing models often improve response times during local conditions such as blizzards, hurricanes and other situations that typically cripple other monitoring companies.

3 NETWORKED MONITORING STATIONS

COPS has the largest network of hot redundant load sharing monitoring stations in the industry. Our 6 strategically located geo-diverse locations and distributed staffing model is designed to ensure our dealers and their customers will receive fast, professional monitoring even under the worst conditions. [ WATCH HOW IT WORKS ]

#1 RANKED PROFESSIONAL MONITORING COMPANY

COPS Monitoring is the largest professional monitoring company in the United States. We have been named Monitoring Station of the year by The Monitoring Association. COPS has also been voted #1 in both Quality of Technology and Monitoring Services in an independent poll conducted by a leading industry trade publication.

World-Class Professional Monitoring Services

Industry Leading Dealer Services

VIDEO
COPS Monitoring Dispatchers Make a Difference

© COPS Monitoring – Leading Provider of Professional Alarm Monitoring Services for Independent Alarm Dealers across the United States, Canada, Puerto Rico, and other U.S. territories in the Caribbean

Advanced Redundancy and Real-Time Load Sharing

Our award-winning network of monitoring stations is like no other in the industry. All of our locations are hot-redundant (staffed 24/7) and load-sharing, which means the alarms are delivered to the first available dispatcher across all of our locations to ensure some of the fastest and most reliable response times in the industry.

[ WATCH HOW IT WORKS! ]

COPS’ MPower Dealer Access and Account Management System integrates with leading CRM and billing solutions such as Alarm.com, Cornerstone, Onestop Portal, SecurityTrax, Tier32, and WorkHorse.

Don’t see your favorite CRM here? LET US KNOW, and we’ll explore the possibility of an integration with COPS.

[Click logos for websites]

COPS’ MPower Dealer Access and Account Management System integrates with leading CRM and billing solutions such as Alarm.com, Cornerstone, Onestop Portal, SecurityTrax, Tier32, and WorkHorse.

Don’t see your favorite CRM here? LET US KNOW, and we’ll explore the possibility of an integration with COPS.

[Click logos for websites]

You Can Count On COPS

In an industry flush with acquisitions and consolidations, will the monitoring company you choose today be there for you tomorrow?

COPS will.

COPS has been providing high-quality monitoring and dealer services since 1978. Our ongoing commitment to continually reinvest in our employees, monitoring stations, technical infrastructure and our dealer base has made COPS the #1 professional monitoring company in the industry.

100% Focus on Dealers

At COPS, our success is dependent on your success. We do not sell, install, own accounts or compete with your business in any way. 100% of the accounts we monitor are for independent alarm companies.

Why is this important?

Companies that offer monitoring in addition to running their retail alarm business not only have a part-time focus on supporting their dealers, they may actually be directly competing with you. COPS is laser-focused on one thing: providing the best professional monitoring to your customers and support for your business.

Industry’s Most Highly Trained Team

What qualities make the best dispatchers?

It’s a critical question because the person on the phone is representing your company! You can rely on COPS to provide your customers with highly trained, caring professionals to be their lifeline when they need it most. COPS is committed to having only the most qualified, and highly-trained monitoring specialists serve your customers. Our selection, testing and ongoing training process is unmatched in the industry.

THANK YOU FOR CONTACTING COPS

Here’s what happens next:

1. You should receive an automated email in the next few minutes.
2. COPS representative will contact you within 1 business day.

If would like to speak to someone sooner, please call us us at:

800-367-2677 x 1256

Privacy Policy

Last modified: June 2018

Introduction
COPS Monitoring (the “Company” or “We”) respects your privacy and is committed to protecting it through its compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website cops-monitoring.flywheelsites.com (our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect:

• On this website.
• In e-mail, text and other electronic messages between you and this Website.
• On our social media pages.

This policy does not apply to information collected by:

• us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
• any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from the Website

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to our Privacy Policy at cops-monitoring.flywheelsites.com/privacy.html). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [emailprotected].

Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information:

• by which you may be personally identified, such as name, postal address, e-mail address or telephone number (“personal information”);
• that is about you but individually does not identify you, such as IP address; and/or
• about your internet connection, the equipment you use to access our Website and usage details.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies.
• From third parties, for example, our business partners.

Information You Provide to Us. The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service or requesting further services. We may also ask you for information when you submit a support request in connection with our products or request information about our products.
• Records and copies of your correspondence (including e-mail addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.

Usage Details, IP Addresses, Cookies and Other Technologies. As you navigate through and interact with our Website, we may automatically collect certain information about your equipment, browsing actions and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system and browser type.

The information we collect automatically is statistical data, and does not identify any individual. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices about How We Use and Disclose Your Information (copsmonitoring.com/privacy).
• Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or any products or services we offer or provide though it.
• To allow you to participate in interactive features on our Website.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To third parties to market their products or services to you if you have consented to these disclosures. For more information, see Choices About How We Use and Disclose Your Information (copsmonitoring.com/privacy).
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law or legal process, including to respond to any government or regulatory request.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an e-mail stating your request to [emailprotected].
• Promotional Offers from the Company. If you do not wish to have your e-mail address/contact information used by the Company to promote our own or third parties’ products or services, you can opt-out by sending us an e-mail stating your request to [emailprotected]. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.
• Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisem*nts according to our advertisers’ target-audience preferences, you can opt-out by sending us an e-mail stating your request to [emailprotected].

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Accessing and Correcting Your Information
You can request a copy of your personal information by calling Dealer Support at 800-367-2677. You may also send us an e-mail at [emailprotected] to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to [emailprotected].

Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and MPower transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any registered user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the e-mail address specified in your account or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at: [emailprotected] or via our toll-free number: 800.367.2677